McDonald's to Phase Out Self-Serve Soda Fountains by 2032 Amid Operational Changes
McDonald's is quietly removing self-serve soda fountains from its locations, with plans to eliminate them entirely by 2032. The move aims to streamlin...
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How Whatnot Embeds Customer Focus into Its Culture Beyond Just Dogfooding
Whatnot CEO Grant LaFontaine shares how the live-shopping platform embeds customer focus into its culture by requiring every employee to use, sell, an...
Why AI-Powered Listening is the Missing Link in Modern Leadership
Brands invest heavily in AI for customer outreach but overlook its listening capabilities. AI can analyze feedback, spot patterns, and act on insights...