ChatGPT Introduces Trusted Contact Feature to Alert Friends in Self-Harm Risk Situations

ChatGPT Adds Trusted Contact Feature for Self-Harm Risk Alerts

OpenAI has introduced a new feature enabling users to nominate a Trusted Contact who will be automatically notified if ChatGPT detects potential signs of self-harm risk. The initiative underscores OpenAI’s commitment to user safety and proactive mental health support.

How the Trusted Contact Feature Works

The process is designed to be simple and user-controlled:

• Nomination: Users can select a trusted individual—such as a friend, family member, or mental health professional—as their Trusted Contact.
• Detection: ChatGPT monitors interactions for language or behavior that may indicate self-harm risk.
• Alert: If risk is detected, OpenAI sends a confidential notification to the nominated Trusted Contact, including guidance on how to support the user.

The feature prioritizes user privacy by sharing only necessary information to facilitate support.

OpenAI’s Statement on Safety and Responsibility

"We believe technology should be used responsibly to enhance well-being," said an OpenAI spokesperson. "This feature is part of our ongoing efforts to ensure ChatGPT remains a safe and supportive tool for everyone."

Why This Feature Matters

Mental health experts have long emphasized the importance of timely intervention during crises. According to the World Health Organization (WHO), suicide is a leading cause of death globally, with over 700,000 deaths reported annually. Early detection and support can significantly reduce risks.

OpenAI’s Trusted Contact feature aligns with broader industry trends toward integrating safety measures in AI tools. Similar features are already available in platforms like Facebook and Instagram, which allow users to designate emergency contacts for mental health support.

User Control and Privacy

OpenAI emphasizes that users retain full control over this feature:

• Nominations are optional and can be modified or removed at any time.
• Notifications are sent only to the designated Trusted Contact and include general guidance, not full conversation details.
• Users are informed before any alert is triggered, ensuring transparency.

Future Enhancements

OpenAI has indicated that this feature is part of a broader initiative to improve AI safety. Future updates may include additional support resources, such as crisis hotline integrations and localized mental health services.

How to Set Up Your Trusted Contact

Users can activate the feature through the following steps:

1. Open the ChatGPT settings menu.
2. Navigate to the "Safety" or "Privacy" section.
3. Select "Add Trusted Contact" and enter the individual’s contact details.
4. Confirm the nomination and review the guidelines provided.

The feature is available to all ChatGPT users as of June 2024.